Returns & exchanges

What this policy covers

This policy applies to physical Simply Mindfull Moments merchandise — mugs, journals, pens, tote bags, stickers, t-shirts and sweatshirts — bought through the Simply Mindfull Moments shop. Merchandise is a physical goods purchase; nothing sold in the shop is a medical device or treatment.

Stickers are final sale and can't be returned, because they're low-value and adhesive-applied once opened. Everything else in the shop — mug, journal, pens, tote bag, t-shirt and sweatshirt — is returnable as long as it's unused. If stickers arrive damaged or the wrong item ships, we still make it right (see below).

How to start a return

1. 1. Email us. Write to shop@simplymindfullmoments.org within 30 days of delivery with your order number and which items you'd like to return. Your order number is on your order history page.
2. 2. We reply with instructions. We confirm eligibility and send the return address, usually within two business days.
3. 3. Ship it back. Pack the items securely and include your order number in the box. Keep your tracking number — we can't refund a return we never receive.

For change-of-mind returns, you cover the cost of shipping the item back to us. Original shipping charges from the first order aren't refunded.

If your order arrived damaged or defective, or we sent the wrong item, we cover return shipping with a prepaid label — you'll never be out of pocket for our mistake.

We don't do direct swaps. If you need a different size or colour, return the original item for a refund and place a new order for the one you want — that way your preferred size is reserved right away instead of waiting for the return to arrive.

Once your return arrives, we inspect it and issue the refund to your original payment method. Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card issuer. If an item comes back used, washed or damaged, we'll contact you before making a decision rather than quietly refusing it.

Email shop@simplymindfullmoments.org within 30 days of delivery with your order number and a photo of the problem. We'll replace the item or refund it in full at no cost to you, and you won't pay return shipping. If tracking shows delivered but nothing arrived, tell us and we'll open an enquiry with the carrier and resolve it with you.

Subscriptions and consultation credits

This page covers physical goods only. Simply Mindfull Moments Plus subscriptions and consultation credits are handled separately — see Consumer disclosures for billing, renewal and cancellation terms, and your billing page to cancel or resume a plan.